Client Testimonials

Client Testimonials & Home Care Reviews

At Home Care Assistance of Richmond, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in the Richmond, VA Metropolitan Area. Watch our video testimonial and read what our clients are saying about the quality of our care:

Local Client Testimonials:

Becky Grim and everyone on her staff with whom my family has interacted have provided skillful and compassionate care to both of my parents over the past several months. The respectful care given my 96-year-old father during his last weeks of life enabled him to remain in his home as he wished, comfortably and with his dignity intact. Becky’s caregivers coordinated with hospice providers not only to support my father, but to understand and anticipate the needs of my mother and the entire family. The services we kept in place for my mother have given her needed companionship and assistance following the loss of her beloved partner of 72 years and have given her children the peace of mind needed to resume our busy lives far from the Williamsburg area. It is hard to imagine how we would have navigated these difficult times without the wonderful and flexible support we have all received from Home Care Assistance of Williamsburg.

P. Weld – Williamsburg Virginia

Home Care Assistance took amazing care of my mother. They cared for her for 3 years before she passed. The staff was professional and kind. We had tried another home care agency first, but they were unreliable, and their staff wanted to sleep when they were supposed to be working. I was worried we’d have the same again but the staff at Home Care Assistance were always reliable and made my mother happy. It brings tears to my eyes how much they meant to her.

Cynthia B. – Richmond Virginia

Dianne L. is an employee of Home Care Assistance. She has been coming to care for my dad since October 1 of this year. She comes from 8:00 am to 1:00 pm. on weekdays. First, she is tremendously personable and friendly. Dianne is articulate and incredibly positive in her outlook and interactions. She works very diligently to keep my dad engaged during her time with him, knowing that, despite his current dementia, he has intelligence and the remnants of some great thought processes still apparent beneath the surface. She reads to him and discusses with him the topics covered. Dianne brings in literature she knows, or hopes will be interesting to him. For example, knowing my dad was a WWII B-17 pilot, she picked up a book at the thrift store on vintage airplanes from the era of his flying days. They perused it together, but he also frequently pages through it with wonder. She has brought in credible material on the solar system among other things that she shares with him. Each day she makes his lunch and helps him through the process of it – not always an easy task. Her sense of humor is wonderful, and not only does she look at everything through a positive lens, she helps my dad find humor in many things – something he needs. My dad often does not remember her name – nor does he mine! – but he KNOWS that Dianne makes him feel valued and well-cared-for, something that is priceless to me. She is totally punctual and just has the most wonderful way about her with all her conversations with my dad and with me. Dianne is a truly quality person in every way, and I couldn’t be happier with her as a caregiver nor more grateful for her sunny presence in our home and lives. I NEVER worry about my dad when she is with him and I am not home – THAT is a real gift for someone (me) who spends about 148 hours a week with him. Thank you for this wonderful lady!! Lest I forget, Dianne is also experienced and knowledgeable about the elderly and those with dementia, and this is priceless to us! She takes everything in stride with her beautiful smile!

Douglas Lighthart – Williamsburg Virginia

Upon release of a friend from a rehab facility we interviewed 3 home care facilities. Home Care Assistance was the one we choose in August. Home Care Assistance has continued to care for our friend since that time and continues to care for her. Becky Grim has been great about helping us meet the needs of our friend and has been flexible with the time periods needed. Our friend is on oxygen 24/7 and has uses a walker. We have had the same aid which is helpful because they know the routine of the person they are helping and caring for. The aids are great with getting her to doctor appointments and other errands when needed. The aids help with preparing breakfast and lunch and do various things around the house when asked. We are happy with the service and glad we chose Home Care Assistance and would recommend them to help your loved ones.

Leif Romberg – Williamsburg Virginia

As an Executive Director and licensed administrator in Senior Living Communities for my entire career, I know the importance of excellent training for staff. Well trained staff result in excellent care. Home Care Assistance of Williamsburg does this so well. Well trained staff is a priority for them. Home Care Assistance also focuses on their staff getting to know their clients. This results in companionship and socialization – two things that promote quality of life for seniors. I highly recommend Home Care Assistance of Williamsburg. They provide excellent care.

Marion Shackford President, Adaptive Home Environments LLC Williamsburg Virginia

We have had the pleasure of working with Home Care Assistance on a few occasions. Her team has been caring and professional. As a hospice provider, it is very important to have an agency we can trust to help us take care of our patients. Thank you!

Melinda Martin – Williamsburg Virginia

I have nothing but raves for Home Care Assistance! I use this company in my line of work and refer to them often. My clients always give positive reports. The owner/ liaison is kind compassionate and professional!

Kimberly Mitchell – Williamsburg Virginia

We have been so fortunate to have a marvelous Care Giver from Home Care Assistance for the past two years. She has made our lives so much easier and happier!

Ruth Ann Penberthy – Williamsburg Virginia

A little over five years ago, my mother suffered a stroke and I was referred to Home Care Assistance of Richmond. Initially, they provided companion care for my mother during the day, seven days a week. As my mother’s physical condition continued to worsen, I extended the care to 24 hours a day. I have been very pleased with Home Care Assistance for a number of reasons. One is continuity of care providers. My mother has the same two caregivers, week in and week out. This has given me the opportunity to get to know the caregivers and establish a working relationship with them. They have become an integral part of my mother’s medical team which includes her primary care physician, neurologists and therapists. Also, the companions demonstrate an actual concern for my mother’s well-being. They are compassionate and caring in the way they interact with her. And there is no price you can place on the peace of mind knowing that a loved one is being cared for in a manner that you would provide yourself if possible.

Trace Carson – Richmond, Virginia

I used Home Care Assistance to provide care for a trust client of mine for Home Health Care. I needed someone quickly around the clock until he was placed in a nursing home as he had no family or friends that could help. I continued to use this agency while he was in the nursing home because they were so good and helped him feel safe and calm. The nursing staff came out right away to evaluate him and we were staffed right away. The staff was always prompt, qualified, kind and caring. Background checks were always completed. Communication was exceptional. My client was a more difficult case, personality wise, but they were still very patient and kind. They were very dependable, I never had to worry if they were coming or not. The agency was quick to cover a sick worker, a flat tire and to communicate it with me when necessary. This will be the first agency that I will call when I need care for another client. I highly recommend Home Care Assistance.

Corrine Cooper – Richmond Virginia Attorney and Trust Officer

Home Care Assistance did a fantastic job helping my mother recover after her hip surgery. My mom was extremely reluctant to have outside help come into her home. She wanted me there to help her all the time, but I work and have children so there was no way I could provide the care she needed. The caregivers were very caring and professional. She quickly bonded with them and they have a great relationship. Home Care Assistance did a much better job than I could have done!! I really appreciated their help.”

Jason Schnepf – Midlothian Virginia

“Home Care Assistance provides 24 hour live-in companions for my mother. They’ve been superb about ensuring 100% seamless coverage, even when emergencies have occurred. Home Care Assistance has been helping us out for over 8 months now, through some very trying times. Everyone is always looking out for my mother and the staff has gone above and beyond to find just the right people to work with her. I would rate their service an A+!”

Tammi Reichel – Glen Allen Virginia

Home Care Assistance is a blessing. My husband was in the hospital and I knew he was going to need a helping hand. I was communicating with Becky Grim prior to my husband’s release from the hospital, and she was on standby ready to provide care. When I called her and told her hubby was coming home, everything was taken care of. Help was here before I knew it. If you have a loved one that needs a caregiver, do not hesitate to call. They are a wonderful company and their service is above and beyond.

Nancy Hathaway – Poquoson, Virginia

We contracted Home Care Assistance to provide in home care for my mother several years ago. They began working daytime in the home 5 days/week, and as her needs have progressed they now provide care 24 hours a day 7 days a week. Home Care Assistance always stays in touch with all or our family members and keeps us updated on Mom’s health and activities. From the outset, this caregivers showed genuine interest in the my mother, quickly won her confidence and friendship; and have always cared for her in gentle, prompt, and thoughtful manner which goes well beyond our expectations. Our family has been exceptionally lucky to have Home Care Assistance. Both the caregivers and the agency have been fully supportive and communicative in every way.

John Trattner – Glen Allen Virginia

I hired Home Care Assistance of Richmond to provide care for my husband who has dementia. The staff is great and very caring. The staff that comes out to help is very caring and patient. They are very professional and really nice to me and the family. I have been extremely satisfied with their service.”

Polly Bauhan – Manakin Sabot Virginia

My 84 year old mother had fallen resulting in a very badly sprained foot and ankle and shoulder. She could barely walk, couldn’t dress or undress herself due to her shoulder, and was pretty much dependent on someone else to do most things. Becky Grim, the owner, has been involved since my original call for information. She has been wonderful. The home care workers she sent were caring, took care of my mom’s needs, and were fabulous. They helped my mom get showered, dressed, they washed and dried the sheets and then changed the bed. They served her a meal each time they came, and they even cleaned up around the house when they weren’t working directly with my mom. WOW!!! They were great! I would recommend them without hesitation.

Suzanne Creasey – Williamsburg, Virginia

My mother came home to an independent living facility after a hospital stay. She was on hospice, bedridden and needed 24 hour care. The Home Care Assistance caregivers were always there on time and all the care was highly coordinated, so I did not have to worry about anything. Most importantly, the providers went out of their way to make my family member comfortable. Nothing was too much for them. They encouraged her, fixed all meals, cleaned up everything. They took extra time to look up questions my Mom had, to play music for her and whatever she asked. They became friends over time. I would recommend Home Care Assistance to anyone.

Sharon Voerman – Williamsburg, Virginia